RETURNS INFORMATION
RETURNS POLICY
If you're unhappy with your purchase, we're happy to offer a refund on unused, re-saleable items returned with original packaging within 30 days of receipt of your order. You can return your item to us with your Order Reference Number and this Returns Form completed.
RETURNS VIA POST
You can post your item back to our Distribution Centre. Fill in the Returns Form supplied with your order (or download HERE) or enclose a note detailing your name, address, contact number, order reference number and reason for return. Package the items carefully in their original box or secure outer wrapper where possible and send them back clearly addressed to:
Online Returns, Intersport Elverys, Moneen Bradagh Industrial Estate, Castlebar, Co. Mayo, F23 TE27, Ireland.
We recommend that you use registered post to return your item. You can purchase a returns label from An Post and drop your parcel off at your local post office or collection point, or you can purchase a parcel collection from your preferred address, please see www.anpost.com/Post-Parcels/Click-and-Post/Returns for details.
Full details of our Terms & Conditions can be found HERE.
RETURNS INFORMATION FAQS
HOW LONG WILL IT TAKE TO PROCESS MY RETURN/REFUND?
Returns are usually processed as soon as possible once they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it's something we have no control over. We will refund you by the same method as payment you used when you originally placed your order, for customers using credit/debit cards this will be refunded back onto the same card.
CAN I EXCHANGE AN ITEM?
We cannot offer exchanges on Online Returns sent back to our Distribution Centre unless faulty. Exchanges are not possible with Online Returns, our Online team can only facilitate refund on Online Orders at present.
WHO PAYS FOR THE RETURN?
You will need to pay the return postage costs, unless the item is faulty. We also recommend that you use a carrier who can give you a proof of postage, until the parcel is received by us it remains your responsibility.
I RECEIVED AN INCORRECT ITEM IN MY ORDER?
In the unlikely event you receive the wrong items, please contact us straight away. You can find our contact information HERE.
WHAT HAPPENS IF AN ITEM IS FAULTY?
In the unlikely event that a product is faulty, please contact us straight away. You can find our contact information HERE. Determination as to whether a product is faulty or not will be at the sole discretion of Umbro. Where a product is determined to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.
DELIVERY INFORMATION
For more information about our delivery costs & estimated delivery times, please click HERE.
CONTACT US
If you need any further help, contact our Customer Service Team HERE.
